Location and Hours
Where is the impound lot located?
The impound lot is located at 11239 Goodnight Ln, Dallas, TX 75229.
What are the hours of operation?
Our hours of operation are Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 2:00 PM. We are closed on Sundays.
Required Documentation
What documents do I need to bring to retrieve my vehicle?
You will need to bring a valid government-issued ID, proof of ownership (such as the vehicle title or registration), and proof of insurance.
Do I need proof of ownership, identification, or proof of insurance?
Yes, all three are required: proof of ownership, identification, and proof of insurance.
Fees and Payment
How much will it cost to get my vehicle out of impound?
The total cost will depend on the duration of the impoundment and any additional fees. Please contact us directly for a detailed breakdown.
What forms of payment are accepted (cash, credit card, debit card)?
We accept cash, credit cards, and debit cards.
Vehicle Condition
Will I need to pay for any damages or repairs if my vehicle was towed due to an accident?
Any damages or necessary repairs resulting from the accident are your responsibility. Impound fees do not cover repair costs.
Can I inspect my vehicle before paying the impound fees?
Yes, you can inspect your vehicle before making any payments.
Time Constraints
How long do I have to retrieve my vehicle before additional fees are incurred?
Additional fees are incurred on a daily basis. It’s best to retrieve your vehicle as soon as possible to avoid accumulating more fees.
Is there a deadline for retrieving my vehicle before it is auctioned or sold?
Vehicles not retrieved within 30 days may be subject to auction or sale. Please contact us for more specific information.
Third-Party Retrieval
Can someone else retrieve my vehicle on my behalf?
Yes, but they will need a notarized letter of authorization from you, along with their ID and your required documents.
What documentation or authorization is needed for someone else to pick up my vehicle?
They will need a notarized letter of authorization, their ID, and copies of your ID, proof of ownership, and proof of insurance.
Additional Information
Are there any specific procedures or steps I need to follow when I arrive at the impound lot?
Upon arrival, please check in at the office with your required documents. Our staff will guide you through the process from there.
Is there any contact number or person I can speak to for more details?
You can contact us at 602-278-1600 for more details.
Special Circumstances
What should I do if I can’t afford to pay the impound fees right now?
Please contact us to discuss your situation. We may be able to offer a payment plan or provide guidance on your options.
Are there any legal steps I need to take if my vehicle was impounded due to a legal issue (e.g., unpaid fines, registration issues)?
You may need to resolve any outstanding legal issues before retrieving your vehicle. Please consult with the relevant authorities or legal counsel for specific guidance.